Privacy Policy
Last updated: April 12, 2026
1. Introduction
Property Matters ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at propertymattersnj.com, submit a form, call us, or interact with us via text message (SMS/MMS).
2. Information we collect
We may collect the following personal information when you interact with us:
- Contact information: First name, last name, email address, and phone number
- Property information: Property address and description of your situation
- Communication data: Records of phone calls, text messages (SMS/MMS), and emails exchanged between you and Property Matters
- Website usage data: IP address, browser type, pages visited, and time spent on site (collected via standard analytics tools)
- Consent records: Documentation of your opt-in consent for receiving communications, including the date, time, and method of consent
3. How we use your information
We use the information we collect for the following purposes:
- To evaluate your property and prepare a cash offer
- To communicate with you about your property, including via phone calls, email, and text messages (SMS/MMS)
- To schedule appointments and property walkthroughs
- To follow up on pending conversations and offers
- To comply with legal obligations, including TCPA and A2P messaging regulations
- To improve our website and services
4. SMS/text messaging data
When you opt in to receive text messages from Property Matters:
- Your phone number is registered with our SMS service provider solely for the purpose of sending and receiving messages related to your property inquiry
- We retain records of your opt-in consent, including the date, time, and source of consent, for a minimum of five (5) years as required by applicable regulations
- Text message content and delivery records are retained for the duration of our business relationship and as required by law
- Your phone number and opt-in data will not be sold, rented, or shared with any third party for their marketing purposes
- We may share your information with our SMS service provider (Quo, formerly OpenPhone) solely for the purpose of delivering messages on our behalf
5. Opt-out rights
You may opt out of receiving text messages at any time by replying STOP to any message. You may also request to opt out by calling us at (908) 490-6134 or emailing info@propertymattersnj.com. Upon receiving your opt-out request, we will cease sending text messages within a reasonable timeframe, typically within 24 hours.
Opting out of text messages does not opt you out of other forms of communication. To opt out of all communications, please contact us directly.
6. Third-party sharing
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We share information with trusted service providers who assist us in operating our business, including our SMS messaging platform, website hosting provider, and title companies involved in closing transactions
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
7. Data security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for a minimum of five (5) years. Property inquiry records are retained for a minimum of three (3) years after the last communication.
9. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text message communications
To exercise any of these rights, please contact us using the information below.
10. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Property Matters
Serving North New Jersey
Phone: (908) 490-6134
Email: info@propertymattersnj.com
Website: propertymattersnj.com